What we help with
- Download, opening the file and first-time setup
- Importing your BOQ or resource rates
- Understanding how a feature works (matching, LMP breakdown, export and re-import)
- Activation: finding your Device ID, entering your key, moving the licence to a new computer
- Licence or payment issues — paid but have not received your key, lost your key, and so on
- Pro, Team, Corporate or consultation enquiries — see Pricing
Response time
WhatsApp / Phone: Usually within a few hours, during working days.
Email: Within 24 hours.
Payment / key issues: If you paid and have not received your key after sending your Device ID, please message us directly. This is treated as priority.
Email: Within 24 hours.
Payment / key issues: If you paid and have not received your key after sending your Device ID, please message us directly. This is treated as priority.
When you write to us
Please include your licence name, your Device ID (from Licence & terms in the app) and a screenshot of what you see. It saves a day.
Before you buy
Read the FAQ section on the Civil RA page — it answers common questions from engineers evaluating the tool for infrastructure, railway, highway and EPC work. If your question isn't covered there, reach out using any channel above.